Our UK mail order service makes it easy to send footwear to our Kendal workshop for professional repair, resoling, cleaning or restoration.
1. Choose your repair
Browse our repair services and select the option that best suits your footwear.
If you are unsure which repair or Vibram sole to choose, email support@soleandtrail.co.uk before ordering. Please include clear photographs of the footwear, including the soles and any damaged areas.
Tell us how you use the footwear and what you would like the repair to improve. This helps us recommend the most suitable option.
2. Place your order online
Complete your order through our website and make a note of your order number.
At checkout, please make sure your email address and return delivery details are correct.
You can also leave a note containing:
• The footwear brand and model
• How the footwear is used
• Any problems you have noticed
• Your preferred sole or colour, where applicable
• Any other relevant repair instructions
3. Package your footwear
Place your footwear securely inside a strong box or suitable mailing bag.
Please include your:
• Name
• Order number
• Contact details
• Any important repair instructions
Remove excessive mud, stones and loose dirt before posting, and make sure the footwear is completely dry.
Please do not send specialist insoles, orthotics, electronic devices or valuable accessories unless they are required for the repair.
We cannot guarantee that original shoe boxes or other packaging will be returned. We may use different packaging to meet the size and weight requirements of our return delivery service.
4. Send your footwear to us
Post your footwear to:
Sole & Trail Ltd
11 The New Shambles
Kendal
Cumbria
LA9 4TS
We recommend using a tracked postal or courier service and keeping your proof of postage until the parcel has been delivered.
Your courier tracking is the quickest way to confirm arrival. Due to the number of parcels we receive, we are unable to send individual arrival confirmations.
5. We assess the footwear
Every pair is assessed when it reaches our workshop.
We check the condition of the footwear and confirm that the selected repair is suitable. We will contact you before carrying out significant additional chargeable work or fitting an alternative sole.
We may decline a repair where the footwear is structurally unsafe, heavily deteriorated or unsuitable for the requested work.
6. We complete the repair
Our current estimated turnaround is approximately 2 to 3 weeks from the date your footwear arrives with us.
This is an estimated timeframe rather than a guaranteed completion date. More complex work, specialist materials, additional damage or periods of high demand may occasionally extend the turnaround.
We will contact you if a significant delay is expected.
Please speak to us before ordering if you need the footwear returned for a particular race, event, holiday or trip.
7. Your footwear is returned
Completed online orders are normally returned using Royal Mail Tracked 48.
Return postage is charged at £3.99 per order, with free return delivery on qualifying orders over £100.
Tracking information will be emailed once your footwear has been prepared for dispatch. It may take 24 to 48 hours for tracking to update after the email is sent, depending on when Royal Mail collects and scans the parcel.
Need help before ordering?
Email support@soleandtrail.co.uk with clear photographs of your footwear, including the soles and damaged areas.
Please also include the footwear brand, model, size and information about how you use it. We will help you choose the most suitable repair.