Custom Repair

This option gives us the flexibility to quote for custom repairs that fall outside our standard services. That could include additional work on your footwear such as stitching, leather repairs, lace replacements, patches and more.

Before ordering, please email us with details of the repair you need and include photos where possible. We will take a look and get back to you with a quote. If you would like to go ahead, we can then direct you to this product and advise which price option to select from the drop-down menu.

If you are unsure whether your repair falls into this category, feel free to get in touch and we will happily point you in the right direction.

How the process works

1. Contact us with details of the repair required, along with photos if possible.

2. We review everything and send you a quote.

3. If you are happy to go ahead, place your order using the advised price option.

4. Include your order number with your footwear.

5. Pack your shoes or boots securely.

6. Send them to us using a postal service of your choice.

7. We complete the repair and return them to you once finished.

CONTACT INFO

How the process works

1. Pay online – complete your order on our website.

2. Note your order number – write it down and include it in the box.

3. Pack carefully – box up your footwear with your order details inside.

4. Send it to us – post your parcel using a courier of your choice.

Send to:

Sole & Trail

11 The New Shambles

Kendal

Cumbria

LA9 4TS

5. We complete the repair – once finished, we’ll ship your footwear back to you.

Return postage

Return postage is a flat rate of £3.99 via Royal Mail Tracked 48 (2nd Class). Tracking is emailed once your repair is complete (usually 24–48 hours before Royal Mail collects from our store).

Tracking deliveries to us

Due to the high volume of parcels we receive by post, we’re unable to confirm their arrival. Please track your parcel using your chosen courier.

Good to know

Resoling suitability depends on the condition and construction of the footwear. If your pair isn’t a good candidate, we’ll contact you before any work goes ahead.